Frequently Asked Questions
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged, defective, or incorrect. In those cases, we will cover the return shipping cost.
Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days.
You can find our full return policy here: Return & Refund Policy
How long does shipping take?
All orders are processed within 1-3 business days. Once shipped, delivery typically takes 4-9 business days.
- Processing time: 1-3 business days (Monday - Friday)
- Transit time: 4-9 business days (Monday - Friday)
- Total estimated delivery: 5-12 business days from order date
Delivery times are estimates and are not guaranteed. Further details can be found in our Shipping Policy.
What should I do if my order arrives damaged?
If your order arrived damaged or incorrect, please contact us at support@lirennewear.com as soon as possible with:
- Your order number
- Clear photos of the damage or issue
- A short description of the problem
We will assess the issue and make it right.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking information. You can track your order at any time by visiting our Track Your Order page using your tracking number or order number and email address or phone number.
Do you have any further questions?
If your question has not been answered above, our customer service team is happy to help.
- Email: support@lirennewear.com
- Phone: +1 802 857 8494
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday - Sunday: Closed
We aim to respond to all inquiries within 24 hours.